Mad Monkey Hostels Cancellation Policy
Our cancellation policy is simple: you must cancel your booking with a minimum of 24 hours notice before your Check In date. Our Check In time starts at 11am. So, if you were supposed to be arriving at 11 am on Tuesday, you’ll need to cancel before 11am on Monday.
Groups of 10 people or more must email groups(at)madmonkeyhostels.com for prior approval before booking. We reserve the right to cancel, without notification, any reservation for a group of 10+ that has been made online and not been pre-approved by email. This is just because we can’t ensure we can meet your group’s needs unless we’ve spoken with you by email first! See here for our full Group Booking Policy.
How to Cancel Your Reservation
If you made your reservation with a third party such as Hostelworld.com, then you need to cancel your reservation through that platform.
If you booked directly with us, either in person or through out website, you need to email the hostel that made the booking for to cancel your booking – your cancellation is not confirmed until you have received an email back from us. We can be reached at:
Your Reservation Deposit
If you have booked with an online travel agent such as Hostelworld.com, any deposit that you paid at the time of booking was a commission kept by their company. Mad Monkey does not receive any deposits paid on external booking sites. Refunds of those deposits are completely the purview of the online travel agent. You will need to contact them to discuss it.
If you made your booking directly with Mad Monkey, we have not have taken any deposit off your credit card. Your credit card information is simply recorded in the event that you are a no-show after your Check In date. You’re all good!
No Show Policy
If you do not turn up for your booking on the date you have defined, your booking will be cancelled and you will be charged for the full value of your booking to your credit card.
If you do not turn up on the day of your booking but instead turn up a day later, there is unfortunately no guarantee that we will have a room or a bed available for you. When you do not appear on your Check In date, we have to assume you aren’t coming and your room is considered available to book. Our hostels are always full or nearly full, so odds are the room or bed will be taken. For this reason, please double and triple check your booking dates!